This Refund Policy explains how cancellations, changes, credits, and refunds are handled for bookings made through our platform. Travel services are supplied by airlines, hotels, tour operators, transport providers, and other third-party suppliers. Because of that, refund eligibility, cancellation charges, amendment rights, and timelines depend primarily on the rules of the relevant supplier, the fare or rate selected, and the terms shown at the time of booking.
Refunds are not automatic. Every refund request is reviewed against the supplier’s fare or rate rules, the booking status, usage status, and any applicable charges.
Depending on the booking, the outcome may be a full refund, partial refund, travel credit, rebooking option, or no refund at all.
Approved refunds are usually returned to the original payment method used for the booking, unless the supplier only offers credit, voucher, or an alternative form of settlement.
Any timeframe shown on this page is an estimate only. Final timing depends on supplier processing, bank/payment gateway processing, weekends, holidays, and fraud or verification checks.
This is the part customers skip and then support gets the heat. So here it is clearly.
Our service fees, convenience fees, handling charges, payment gateway charges, currency conversion differences, and similar platform charges are generally non-refundable unless:
Different services behave differently. Flights are not hotels, hotels are not taxis, and packages are where everything gets complicated.
Flight refunds and changes are governed by the airline’s fare rules, ticket conditions, tax rules, and schedule policies.
Hotel refunds depend on the room rate selected, the cancellation deadline, local property rules, check-in status, and supplier confirmation.
These services are highly time-sensitive and often have strict supplier cutoffs.
Packages combine multiple services, so refunds are usually calculated component by component.
Send us complete information early. Early requests usually preserve more options and fewer penalties.
Email us with your booking reference and refund request as soon as possible.
Include the lead traveler name, service type, travel/service date, cancellation reason, and any supporting screenshots, receipts, or supplier communication.
We will review the booking status, applicable supplier policy, and available evidence before advising the likely outcome.
If approved, the refund, credit, rebooking, or other remedy will be processed according to the supplier’s rules and the payment path available.
These are indicative only. The actual time may be shorter, longer, or dependent on the supplier.
Often the slowest, especially where the airline controls the ticket and refund release. Timing depends on the airline and payment channel.
Timing depends on the property’s confirmation, check-in status, and the channel through which the booking was paid and settled.
Usually depend on how quickly the supplier confirms cancellation, no-show, or service disruption details.
Package refunds may take longer because each component may need to be reviewed separately.
